About Gold Sound Media

Gold Sound Media is a boutique marketing and PR consultancy serving Grammy-winning artists, competition laureates, celebrated conductors, and leading classical music institutions. Our clients include artists who've won Grammys, gone viral with 25+ million views, and performed on the world's most prestigious stages.

We're known for strategic campaigns that create career-defining moments—not through luck, but through our proprietary GOLD Framework: Gain access, Own brand, Leverage momentum, Drive recognition.

We also produce Classical Post, a video podcast featuring world-class artists (Danish String Quartet, Hilary Hahn, Klaus Mäkelä, Anna Clyne, and many others). 

We're at a pivotal growth phase. This hire is the operational foundation that enables that growth.

The Role

We're hiring a Senior Account Manager to own complete operational execution for our client portfolio of world-class artists and institutions.

You are the operational leader who ensures flawless delivery across all client work. You'll manage our creative team, coordinate all deliverables, execute PR and influencer campaigns, support Classical Post production, work with AI to create marketing materials, and keep our founder on track with deadlines.

If you love operational excellence, take pride in making complex systems run smoothly, and want to work directly with artists who are shaping the future of classical music—this role is for you.

What You'll Own

Client Delivery & Project Coordination (30%)

• Manage complete project execution for clients

• Coordinate with team on creative direction

• Break down client strategies into actionable tasks 

• Quality assurance on ALL deliverables before client delivery (zero-defect standard)

• Maintain project timelines and anticipate bottlenecks

• Resolve issues before they reach the founder

• Client communication on project status and logistics (founder handles strategy)

• Prepare monthly client reports

Marketing Execution with AI (25%)

• Use AI to create newsletters, press releases, journalist pitches, and social copy

• Edit and refine AI output to 90% final quality (founder does final 10% polish)

• Understand brand positioning well enough to assess: "Is this right for this client?"

• Format and distribute email newsletters across various platforms (Mailchimp, Squarespace, etc.)

• Update client websites (Squarespace) with fresh content, press, bios, media

• Manage social media scheduling/publishing using platform-native tools

• Pull analytics and compile data for client reporting

Chief of Staff & Operations (20%)

• Process multiple email inboxes ensuring work is tracked internally and appropriate messaging is facilitated externally

• Prepare daily sync meeting agendas

• Manage UP: Keep founder on deadline, prompt him for deliverables, shield him from operational details

• Manage DOWN: Direct video editor(s), graphic designer, etc. 

• Review founder's calendar for upcoming week prep

• Handle file management, receipts processing, and administrative tasks

• Safeguard confidential information

Media Relations & PR Campaigns (15%)

• Coordinate press release creation

• Build targeted media lists for campaigns (journalists, critics, bloggers, podcasters)

• Create pitch emails using AI and our custom prompts

• Execute media campaigns: send pitches, track responses, follow up, coordinate interviews

• Manage ongoing media relationships and responses

• Document all coverage and compile for client reports

• Present media strategies to clients and founder for approval

Influencer Marketing Campaigns (5%)

• Research and identify relevant influencers based on campaign criteria

• Create outreach strategies and personalized pitch messages

• Execute DM campaigns on Instagram, TikTok, and other platforms

• Track responses and negotiate collaboration terms

• Monitor influencer posts and capture screenshots for reporting

• Compile performance metrics (engagement rate, reach, impressions)

• Present comprehensive campaign reports to clients

Classical Post Production Support (5%)

• Manage booking podcast guests 

• Manage production for each episode

What Success Looks Like

In your first 90 days:

• You've mastered our systems 

• You're independently managing client accounts with zero major errors

• Clients are receiving flawless deliverables on time

• Your AI-assisted copy consistently requires only minor founder polish

• Video content that you’ve proofed after the video editor’s work doesn’t have any typos and includes a relevant, scroll-stopping on-screen text hook

• You've executed at least one media relations campaign from start to finish

In your first year:

• You're managing client accounts smoothly

• Client retention is 95%+ because execution quality is excellent

• The founder has 20+ hours/week free for business development (because you're handling all of the client operations)

Who You Are

You have operational DNA:

• You're obsessed with details—typos, formatting errors, or "close enough" work are unacceptable to you

• You love making complex systems run smoothly and take pride in zero-error delivery

• You can juggle 15-20 moving pieces simultaneously without dropping balls

• You're proactive: you solve problems rather than surface them

• You bring solutions, not just problems (ideally 3 options when asking for decisions)

You understand classical music:

• You have deep, current knowledge of the classical music ecosystem: artists, venues, presenters, competitions, labels, critics, media landscape

• You can name major competitions, influential presenters, and key media outlets without research

• You understand how artists build careers and what distinguishes effective positioning in this market

• You know who the major journalists, critics, and influencers are in classical music

• This isn't something you can learn on the job—you already live in this world

You're a strong communicator:

• Exceptional written communication for client correspondence and marketing copy

• Can prompt AI effectively and critically assess output quality

• Professional presence for coordination with high-profile artists and their teams

• Can give clear direction to creative team members

• Comfortable crafting pitches to media, influencers, and collaboration partners

You're self-directed and entrepreneurial:

• You manage competing priorities without oversight

• You take ownership: if something needs doing, you make it happen

• You're comfortable with autonomy in a fast-moving, small-team environment

• You can manage both up (to the founder) and down (to the creative team)

Requirements

Must-Haves:

• 5-7+ years in account management, client services, or operations within classical music, performing arts, or arts marketing

• Proven experience managing concurrent client accounts or major projects with competing priorities

• Deep classical music knowledge (this is non-negotiable—you already know this world intimately)

• Strong writing skills for creating and editing marketing copy

• US-based with reliable high-speed internet

• Available during East Coast core business hours (9 AM-5 PM ET) for daily sync meetings

Strongly Preferred:

• Arts administration or conservatory background

• Current or recent experience at classical music organization, PR agency, or artist management

• Established journalist relationships in classical music media

• Experience with influencer marketing campaigns

• Comfortable with AI-assisted workflows

• Experience coordinating podcast or video production

• PR or media relations experience executing campaigns and building media lists

• Technical proficiency: Squarespace (advanced), social media platforms, email marketing tools, Google Workspace, project management software

Compensation & Benefits

Salary: $70-77K base, commensurate with experience

Remote: Work from anywhere in the US

Flexibility: Manage your schedule around core collaboration hours 

Benefits:

• Health & wellness stipend: $200/month (may be applied toward health insurance, gym, or other wellness expenses)

• PTO: 2 weeks vacation + sick days + major holidays

• Professional development: Support for relevant training and industry engagement

• Home office: Equipment provided as needed

How to Apply

We're looking for someone who genuinely loves classical music and takes pride in operational excellence. Our application process is designed to identify candidates who are truly aligned with this work.

Important: This is not a one-click application. We're looking for thoughtful candidates who take the time to demonstrate why they're the right fit. If you're mass-applying to jobs, this isn't for you. We're investing in finding the perfect person, and we expect candidates to invest in a thoughtful application.

Timeline:

• Applications accepted on a rolling basis until we find the right person

• First-round interviews: Mid January

• Start date: As soon as possible

Gold Sound Media is an equal opportunity employer committed to creating an inclusive environment for all employees.